Privacy Policy

When you create an account, we collect your business name, contact details, and billing information needed to provide the service.

As you use the platform, we store the operational data you enter — sales, jobsheets, inventory, customer records, and communications — so the service can function.

We also collect limited technical data such as device type, browser, and usage patterns to keep the platform secure and improve performance.

We use your information to operate the platform, provide customer support, process payments, and send service-related messages.

Your operational data is used to power the features you rely on, including reports, backups, and SMS notifications you configure.

We do not sell your data. We do not use your business data to advertise to your customers.

Your data is stored in secure cloud infrastructure with encryption in transit and at rest.

We take regular automated backups so your business records can be restored in the event of an incident.

Access to your workspace is protected with role-based permissions and audit logging.

We retain your data for as long as your account is active, or as long as needed to provide the service and comply with legal obligations.

When you request deletion, we remove your data from active systems and scheduled backups within a reasonable period.

You can request a copy of the personal data we hold about you, correct inaccuracies, or ask us to delete your data.

You can export your business data at any time from the platform or by contacting support.

To exercise any of these rights, email support@ditechcloud.com and we will respond within 30 days.

We may update this policy from time to time to reflect changes in the service or legal requirements.

Material changes will be announced in the platform and on this page with a revised effective date.